Below is our store policies and procedures. If you need further assistance, we can be reached thru our Contact Us page.
Upon entering your ZIP code in the Shopping Cart, a nationwide Shipper like FedEx and USPS calculates their own rates and fees in real time, based on the weight and/or the dimensions of the items you ordered from our warehouses in the Midwest to your zip code. FedEx and UPS have been increasing their rates together and also have surcharge fees based on their Dimensional Weight curbs. We can ship to any street in the Continental United States only (sorry no P.O.Boxes).
Items are shipped from multiple warehouses,
please allow one to two weeks for all items to be received from possible multiple shipments. If you receive a damaged, incorrect or are missing
items after all the shipments have arrived , 'Contact Us' or send an email within 48 hours from the day of receipt .
Keep all items, boxes, and packing material shipped to you for inspection.
We ask you email photos of the items and package box along with a description of the damage and the condition of any packaging. This will aid in filing a claim if there was Shipper damage, or to determine any hidden damage from the manufacture, or inadequate packaging. If the item was damaged or defective you should hold on to the item for 7 business days to make possible Shipper pickup.
For missing items, please make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. Sometimes small items are placed inside other items to protect them during shipping. Again, please email photos of the items received to determine the exact items necessary to complete order.
If your order required multiple boxes to ship, it may be helpful to check the tracking information to confirm that all packages have been delivered. The missing item tracking procedure typically takes 7-14 business days to complete and consists of an inventory level verification, package weight verification, and carrier investigation. You may or may not be contacted by the Shipping carrier during this time.
All returns must be received within 30 days after you receive your order. All returned items must be unused and in the original packaging, so as to be able to be placed back on our shelf. If you wish to return an item, please 'Contact Us' to obtain a Return Authorization Sheet that must be placed inside the returned products box. Please also "Contact Us" by email with the shipping tracking number after you have shipped so we can be looking for the returned and credit your account. Credits will be made upon receiving and examining returned items. Unauthorized returns or items returned used, damaged, or not in their original condition and packaging may result in a delayed refund, partial refund, in-store credit, or refusal of the returned items. If the item is returnable a maximum of 20% restocking fee will be incurred.
For Security Purposes
Checkout now requires that the Bill To & Ship To addresses be the same. The name & a valid physical address will be verified and confirmed along with all the other associated order info provided by the customer. This includes the customer name, address, phone, email and unusual activity. At our sole discretion, Orders can proceed with Credit Card, Paypal or Money Order when all of the above is in agreement, or the sale is declined.
We accept the following credit cards: Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. If you use PayPal please verify your "Ship To" address they have on record is current and correct. When credit cards can not be used, customers can also send a Money Order to our address in Contact Us with a print out of the items desired and then "Contact Us" by email that the order has been mailed.
State Sales Tax
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of NJ. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
Backyard Wild Birds has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information. We have established Privacy Principles to govern our use of customer information. Backyard Wild Birds does not sell, share or distribute Customer Information to any third party organization.
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses ( even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2012, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site including pictures may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to cancel and refund any orders placed for product listed at the incorrect price. Our Store shall have the right to decline the sale of any such orders whether or not the order has been confirmed and a credit card charged. If a credit card has already been charged for the purchase and the order is canceled, Our Store shall immediately issue a credit back to your credit card account in the amount of the incorrect price.